IT Support Specialist - System Maintenance & Technical Solutions

Join Regal Marie Biscuits, a leading name in the consumer goods industry, as an IT Support Specialist in our dynamic Jakarta Utara office. In this pivotal role, you will ensure the seamless operation of our IT infrastructure, providing technical expertise to maintain and troubleshoot our systems. You'll be the go-to person for all things IT, from hardware and software issues to network problems, ensuring our operations run smoothly and efficiently.

As an IT Support Specialist at Regal Marie Biscuits, you'll play a crucial role in supporting our team's daily operations. You'll be responsible for monitoring system performance, installing and configuring software, and providing user support. With your technical skills and problem-solving abilities, you'll help keep our business running smoothly and efficiently.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 technical support for hardware, software, and network issues.
• Monitor and maintain IT infrastructure, including servers, workstations, and network devices.
• Install, configure, and troubleshoot software applications.
• Assist with system upgrades and migrations.
• Provide user support and training.
• Document and maintain IT policies and procedures.
• Work with the IT team to implement and maintain security measures.
• Ensure compliance with industry regulations and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in IT support or a related role.
• Proficient in using ITIL framework.
• Familiarity with Windows Server, Active Directory, and networking protocols.
• Experience with ticketing systems like ServiceNow or Jira.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.

🛠️ Keahlian

Lowongan Terkait