Customer Care Consultant - Healthcare Support Specialist

Join Dynamic Human Capital Pte Ltd as a Customer Care Consultant in the vibrant heart of Bali! This is a unique opportunity to make a meaningful impact in the healthcare sector by providing exceptional patient support, coordinating eye care services, and ensuring seamless communication between patients, healthcare providers, and our team. Located in Kuta, Badung, Bali, you'll be part of a dynamic company that values innovation and excellence.

As a Customer Care Consultant, you will be the first point of contact for patients seeking eye care services. Your daily tasks will include answering inquiries, scheduling appointments, and providing information about our services. You will also play a crucial role in coordinating with our healthcare partners to ensure that patients receive the best possible care. This role offers a fantastic opportunity to grow within the healthcare industry, with potential for career advancement.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients seeking eye care services.
• Answer inquiries and schedule appointments using our internal system.
• Coordinate with healthcare providers to ensure seamless communication and patient care.
• Assist in the organization and management of patient records using our healthcare management software.
• Stay updated on the latest developments in the eye care industry to provide accurate information to patients.
• Work closely with the marketing team to promote our eye care services and attract new patients.
• Participate in team meetings and contribute to the development of customer care strategies.
• Ensure compliance with all relevant regulations and guidelines in the healthcare industry.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum 2 years of experience in customer service or a related field, preferably in the healthcare industry.
• Proficient in using healthcare management software such as Epic, Cerner, or similar systems.
• Strong communication and interpersonal skills to build rapport with patients and healthcare providers.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with the Indonesian healthcare system and regulations.
• Fluency in both English and Bahasa Indonesia.
• Valid certification in customer service or a related field is a plus.

🛠️ Keahlian

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